Support
We usually reply within one business day.
Include your Customer ID (Settings › User ID; press and hold to copy it), the date of the fax, and what went wrong. Please don't email the document itself unless we ask for it.
My fax failed. Was I charged?
No. If a fax can't be delivered, the credit goes back to your balance automatically. Your History shows the reason, such as a busy line or no answer. Check the number and try again.
My fax still says Queued
Most faxes finish within a few minutes, but a busy receiving line can take longer because delivery is retried automatically. Close and reopen PureFax, or pull down on History, to refresh the status.
I bought credits but my balance didn't change
Open Settings and tap Restore Purchases. PureFax checks with the App Store and adds any credits that are missing. If they still don't appear, email us your Customer ID.
Which numbers can I fax?
Fax numbers in the United States and Canada. Premium-rate and international numbers aren't supported.
Refunds for purchases
Purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com.
Delete my account
Open Settings › Delete Account. That permanently removes your account, documents, fax history and remaining credits. You can also email privacy@purefax.app.